First Horizon Merchant Services Working together to build loyalty and create value one opportunity at a time.
FHMS is a leading provider of transaction processing and bankcard acquiring services. We provide processing services for all major card types, as well as most regional and national debit and EBT cards. We also provide the capability for check services and gift cards. First Horizon offers outstanding customer support, comprehensive reporting, and continuous development of processing technology to benefit you now and in the future.
Business Solutions
Restaurant - FHMS offers solutions for your restaurant transaction needs by offering a variety of terminal options (dial up and high speed internet), software applications and interface support for your point of sale system.
Retail - FHMS offers a wide variety of solutions for your retail transaction requirements by offering dial terminal, and I.P. batch processing options and interface support for your point of sale system.
Services
Reports - FHMS reporting options are one of the unique capabilities that set us apart from other companies. FHMS reports include deposit information, and month-end reporting via e-mail and web access. FHMS also provides custom reporting. Detailed daily reporting at location, regional and corporate levels means FHMS reporting capabilities are among the most extensive in the industry.
Account Maintenance - FHMS offers a revolutionary website for our merchant customers. Our customers have unprecedented on-line access to their transaction information 24 hours a day, 7 days a week. Having this data on the Web, along with instructions and other useful information, gives our merchants a competitive edge using the most effective tools available.
Benefits
FHMS is uniquely equipped to handle the specific operational requirements of your business. Our customers seem to agree. In the past three years, our portfolio has expanded by more than three billion dollars making FHMS one of the largest bank acquirers in the United States.
Least cost, customized pricing
Detailed daily reporting
Industry-specific product offerings
Simplified month-end statements
Technical Support
We take great pride in providing top quality support to our users. Our support personnel are specially trained on our products and services.
The Terminal helpdesk serves terminal-based merchants. The terminal helpdesk receives calls regarding terminals, printers, and new equipment. They can gently guide you through the ins and outs of your terminal applications.
Technical support is available 24 hours a day, 7 days a week, 365 days a year.
Customer Support
Our Customer Service department can help you with inquiries; questions about your statements, card searches, billing, chargebacks and retrievals.
Customer Service representatives are available Monday through Friday, from 6:30 A.M. to 5:30 P.M. mountain time.
Franchise Info Request
Franchisor Profile
Investment Requirements:
• Varies: Please contact for specific information.
Financing Assistance:
• Yes, Via Third Party
Training and Support:
• Yes
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Working together to build loyalty and create value one opportunity at a time.